100% Satisfaction Gaurantee

We offer a 100% Satisfaction Guarantee on purchase made on DetektHome.com or Amazon only. We do not suggest purchasing from a reseller, as the legitimacy and quality cannot be verified! We are not responsible for order issues from any third party except Amazon.

We stand behind our products and want you to feel confident in your purchase. If you’re not satisfied, we’ll make it right. As a US-based company, we take pride in providing good customer service and support to every customer.

If your product doesn’t meet your expectations, arrives damaged, or has a performance issue, contact us and we’ll work with you to resolve it.

The fine print:

• Requests must be submitted within 30 days of delivery
• Proof of purchase is required.
• Only product purchased from DetektHome.com are eligible. Purchases from Amazon or other third parties must be handled through them.
  
• We may ask for photos or additional details to help us understand the issue

Our guarantee applies to:

• Defective or malfunctioning products
• Products damaged during shipping
• Missing components
• Products that do not function as described when used according to instructions

To ensure fairness and product integrity, the following are not covered under the satisfaction guarantee:

• Products used outside of intended or recommended use
• Damage caused by misuse, modification, or improper storage
• Normal wear and tear
• Consumable or single-use test materials that have already been used
• Products purchased from unauthorized sellers

If you’re unsure whether your situation qualifies, reach out—we’re happy to help clarify.

Depending on the situation, we may offer:

• A replacement product
• A partial or full refund
• Store credit

Refunds are issued to the original payment method when applicable. Processing times may vary depending on your bank or payment provider. Shipping fees are non-refundable unless the issue was caused by us or occurred during transit.

If you need help, please contact our support team with:

• Your order number
• A brief description of the issue
• Photos or videos, if applicable

We aim to respond within 1–2 business days.

Some of our products are screening or testing tools, designed to provide preliminary information rather than diagnostic or medical conclusions. Results can be influenced by environmental factors, user handling, and sample conditions. Dissatisfaction based solely on unexpected test results does not automatically qualify for a refund, but we’re always happy to review your concerns and provide guidance.

This guarantee exists because we believe in our products, the science, and our company's mission and vision to improve the lives of millions of people. 

If something didn’t go as expected, let us know. We’ll do our best to make it right.

 

Contact Us Page >